Staff Guide

Staff are people working for vendors, normally at a food truck. Your vendor prepares the roster and confirms your event shift.

Responsibilities:

• Profile — Keep your account and identity information current.
• Shift — Review the vendor, event, date, location, role and times before accepting.
• Documents — Complete required acknowledgements before event day.
• Entry — Display your current QR staff work pass at the gate.
• Clocking — Tap the correct food-truck NFC tag at start and finish.
• Problems — Tell your vendor immediately if the pass or clock record fails.

1. 1

   Review the correct vendor, event, role, date, location and times.

2. 2

   Check dress, arrival, work, document and contact instructions.

3. 3

   Accept or confirm so the vendor knows you are attending.

4. 4

   Wait for confirmation

   applying does not place you on the roster until the vendor confirms you.

5. 5

   Before travelling, make sure the event QR work pass is visible.

6. 6

   Identify the correct vendor/truck and where to report.

Complete the official Didit KYC identity verification when required. Use your own valid identity document and never share your login or pass.

1. 1

   Sign in to Crewbase before reaching the gate.

2. 2

   Open the current work pass for the correct event and shift.

3. 3

   Present the QR code to authorised gate staff.

4. 4

   If rejected, remain at the gate and contact your vendor or promoter representative.

5. 5

   After entry, go directly to the correct vendor supervisor.

1. 1

   Open the relevant shift/clock area in Crewbase.

2. 2

   Tap the NFC tag fixed to the vendor's food truck to clock in.

3. 3

   Wait for Crewbase to confirm a successful start record.

4. 4

   Tell the vendor immediately if the displayed record looks wrong.

5. 5

   Tap again when finishing to clock out.

6. 6

   Confirm the clock-out succeeded before leaving.

Do not ask another person to scan your pass or tap the NFC tag for you.

If the NFC tap fails: confirm NFC is enabled, use the correct food-truck tag, hold the phone close to the tag, confirm you are on the correct account and shift, then tell the vendor immediately.

Your vendor/employer is responsible for your roster and pay. Check your shift rate before accepting. Raise incorrect hours with the vendor promptly.